Terms and Conditions

1. Introduction

Welcome to HolyCityTaxi. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before booking or using our website.

2. Service Description

HolyCityTaxi provides pre-priced taxi services between set locations for Umrah-related travel, primarily in Jeddah, Makkah, and Madinah. Users can select specific locations and vehicles, and book services for a specified date.

3. Booking and Payment

  • Users are required to provide accurate information, including the date, location, and vehicle choice.
  • Payment Methods: We accept payments via cash, bank transfer, and online payment methods. 
    • If paying by bank transfer, the payment must be completed and confirmed at least 24 hours before the scheduled booking time.
    • Cash payments are accepted upon pickup.
  • Prices are fixed for predefined locations. Any additional stops or changes to the route may incur extra charges.

4. Cancellations and Refunds

  • Cancellations can be made up to 24 hours before the scheduled booking time for a full refund.
  • No refunds will be provided for cancellations made within 24 hours of the booking.
  • HolyCityTaxi reserves the right to cancel any booking due to unforeseen circumstances (e.g., vehicle issues, driver unavailability) and will provide a full refund in such cases.

5. User Responsibilities

  • Users must ensure they are at the pickup location on time. Drivers will wait for a maximum of 30 minutes, after which the booking may be canceled without a refund.
  • Passengers are expected to follow local laws and behave respectfully during the journey. HolyCityTaxi reserves the right to refuse service to any passenger who violates these rules.
  • It is the user’s responsibility to confirm that the correct pickup and drop-off locations are provided at the time of booking.

6. Liability

  • HolyCityTaxi is not liable for any delays caused by traffic, weather, or other unforeseen circumstances.
  • We are not responsible for any personal items left behind in the vehicle. Passengers are encouraged to check for their belongings before leaving the taxi.
  • HolyCityTaxi will not be held responsible for any indirect or consequential losses resulting from the use of our services.

7. Privacy

HolyCityTaxi is committed to protecting your privacy. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.

8. Changes to the Terms

HolyCityTaxi reserves the right to update or change these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. It is the user’s responsibility to review the Terms regularly.

9. Governing Law

These Terms and Conditions are governed by the laws of Saudi Arabia. Any disputes or claims arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Saudi Arabia.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: contact@holycitytaxi.com

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